Frequently Asked Questions

Enter your eligible discount code in the discount code field during checkout. Check the promotion's terms, validity dates, and eligibility requirements before applying it.

Shopping with Ichiban Tekno is easy:

1. Visit shop.ichibantekno.com.
2. Choose your preferred gadget and available variant.
3. Add the item to your cart.
4. Proceed to checkout, enter your shipping details, and select an available payment method.
5. Review your order and complete checkout.

Please contact us as soon as possible at orders@ichibantekno.com or through our Facebook page. Changes or cancellations depend on the order's processing and fulfillment status. Please include your order number.

Absolutely! Contact our team with the product name or link if you need help with specifications, availability, colors, compatibility, or choosing the right gadget for your needs.

Available methods may include Cash on Delivery (subject to eligibility), GCash, Maya, GrabPay, QR Ph, bank transfer, and eligible credit or debit cards. The payment methods displayed at checkout are the ones available for your transaction.

Yes! Depending on the product, checkout availability, and your eligibility, you may be able to use:

• GGives via GCash — installment options for eligible GCash users.
• BillEase — eligible pay-later and installment options.
• Skyro — available installment options for eligible purchases.

Approval, credit limits, fees, interest, repayment schedules, and promotional offers are determined by each provider. Review the terms shown before confirming payment.

Our published customer-care policy has listed COD for eligible orders up to ₱5,000, subject to verification. Please confirm current availability and order limits at checkout before placing your order.

Our published customer-care page lists J&T Express and LBC among our delivery partners. The courier used for your order depends on the shipment and destination.

Delivery depends on product availability, order processing, destination, courier schedules, weather, and holidays. Our existing FAQ lists these estimated transit times:

• Metro Manila: 3–5 business days
• Luzon: 5–10 business days
• Visayas: 10–12 business days
• Mindanao: 12–15 business days

These are estimates, not guaranteed delivery dates. Confirm the current lead times before publishing this information.

Visit our order tracking page, if available, or contact orders@ichibantekno.com with your order number for assistance.

Contact our order support team immediately at orders@ichibantekno.com. Address changes may not be possible once an order has been dispatched.

Please contact us to confirm current options before placing your order. Pickup and expedited delivery depend on our available fulfillment arrangements and the specific order.

Our existing Policy describes a seven-day exchange period for qualifying manufacturer defects from receipt of the item. Please contact support promptly to confirm eligibility and the current policy. Damage caused by misuse, negligence, or normal wear may be excluded.

Our existing policy generally excludes returns or exchanges for items without a qualifying manufacturer defect. Please review the applicable store policy before ordering and contact our team if you need clarification.

Please contact support@ichibantekno.com promptly with your order number, a description of the issue, and clear photos or videos where relevant. Our team will explain the applicable assessment, warranty, and return or exchange process.

Warranty coverage depends on the product and manufacturer. Please check the product listing and warranty documentation for the applicable coverage, duration, exclusions, and claim procedure. For more info visit our Warranty Coverage page

Contact support@ichibantekno.com with your order number, product model, and a description of the issue. Our team will guide you through the appropriate troubleshooting or warranty process.

Visit shop.ichibantekno.com, click the account or sign-in icon, and follow the on-screen instructions to register using the details requested.

es, creating an account is free. You can register to make your shopping experience more convenient.

Go to the sign-in page and select the password recovery option, if available. Follow the instructions to reset your password.

An account can make checkout easier and help you manage your account details and orders. Here are the benefits you can get:

1. Manage your order details: you can change your address and save multiple addresses on your dashboard.
2. Check your order History and Purchases
3. Get Tekno points that you can use as a discount for your next order.
4. Manage your Privacy Data
5. Get access to the latest discounts and promotions